Q. Can you tell me the price for X amount of people?
A. The prices can be found at quarkcsj.com or CustomIslandTours.com, you can book and pay for your tour at either webpage.  During the booking process there will be a comment section where you can let us know what you want to do on your tour.  Your driver will discuss it with you further during the pick up so you can plan your day.

Q. Do you provide car seats for children, and what is the cost? 
A. We provide car seats at no extra charge.  Please tell us the age of the child so we know which style of car seat to bring, bassinet, car seat, or booster seat.

Q. Can you give me more information about your tour? 
A. A sample itinerary and sample maps can be found at quarkcsj.com, also reading our reviews on TripAdvisor will give you an idea of what other people liked.

Q. Where is the pickup location for the tour?
A. We pick you up directly from your hotel.  We also pick up from the airport or cruise ships.

Q. Can you pick us up, or drop us off at the cruise ship?
A. Yes, we have purchased the permit from the D.O.T. to do so.

Q. Can you pick us up, or drop us off at the airport? 
A. Yes, we have purchased the permit from the D.O.T., and they charge us a tax of 7% of our fee which is $10.

Q. Can you guarantee tickets to the USS Arizona Memorial? 
A. No.  Tickets are available online exactly 2 months prior to the date, and usually sell out in 1 day.  We have a permit with the park that allows us to get tickets that are reserved just for tour companies, but those tickets sell out 2 months in advance.  The tickets are Free, however the park charges $1.50 each to reserve them online.  They hold back about 500 tickets that are first come, first served, so you can usually walk up to the counter and get tickets, and your ticket time may be anywhere from 15 minutes to 2 hours from that time.  The tickets are to get you onto the boat that takes you across the water to where you can actually stand on the Arizona Memorial.  If you don't have tickets, it is free to walk the grounds, walk through the museums, and you can see the USS Arizona Memorial and the USS Missouri from across the water. 
I recommend that you do Pearl Harbor on a separate day as it takes almost 2 hours out of our normal 8 hour tour and takes us off of our normal route.

Q. How long is the tour? 
A. Our normal route takes 7 to 9 hours.  You have the van and the tour guide for up to 8 hours.  If you want to do less than 8 hours, it's the same price.  If you would like to do more than 8 hours, let the driver know and they will collect $60/hr for the extra time.

Q. Can we schedule an Astronomy tour? 
A. I don't really do the astronomy tours anymore.  More than 50% of the time the weather is too cloudy, and half of the other 50% the Moon is too full.  So this makes it not worthwhile to drive an hour and a half through rush hour traffic to get to the North Shore where it is dark enough to do the tour.  Besides, our day tours keep me and my vans too busy to do this tour.  We do however have an evening tour called Honolulu City Lights that goes up to Tantalus lookout to look down on the city lights.  You can still ask for the Astronomy tour.  It depends on how I feel and what the weather is like.

Q. Are entry fees included in the price of the tour? 
A. No.  All of the places we normally take you to do not require an entry fee.  If you would like to go to a place that requires an entry fee, you would pay your own way.  Since this is a custom tour, people would want to visit different places.

Q. Can you accommodate a wheel chair or collapsible scooter? 
A. Yes, if it is collapsible we can fit it in the back of our vans.  We do not have a lift, and some of our vans require a step to get up into them.  Most places that we visit on the tour do not require much walking and the van usually pulls up pretty close to what we're looking at, so most people that bring mobility devices don't even use them for most of the tour, except for getting around the Dole gift shop.